Respondents keep getting this error on the last question “Sorry, something’s wrong. Refresh the page and try again. We’ll save any info you’ve already entered”
People are able to respond without any errors - but a few are reporting the error above no matter how many times they refresh the page.
How does one troubleshoot an unknown error??
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(at least it isn’t are you sure you are connected to the network?)
i know that i go through so many browser tabs and sites in a given day that the cache sometimes a little love.
just a thought -
des
same issue
+5
Hi
Our forms respondents are also reporting the same error. Some are able to overcome it by clearing their cache and/or cookies. This error has started to appear by itself without any changes to the form. How can this error be troubleshooted and resolved?
We’ve also seen this problem suddenly arise from nowhere, and we’re getting lots of frustrated users as a result.
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It’s embedded, and lives here: https://mrbsemporium.com/questionnaire/
When I’ve tried, I don’t get the same error. Here’s the screen my customers are getting:
+5
Thanks,
+5
Hello
I've just tested your form (feel free to delete my submission!) and everything seems to be working just fine. By the way, your form is great and the chance of talking about books as well! 😉 Feel free to send us some other forms you may have. I'd love to take a look at them and give you some feedback.
Wishing you a great day!
Hi! 👋
I know it’s an older thread, but we have been reported the same issue by our users.
Likewise, I don’t have issues on my end and no changes were made to the form, but the issue prevents some (more than a few) users from submitting the form.
I’ll advise clearing their cache and/or cookies but in the meantime, I wanted to ask if anyone here learned the best solution for it?
Thank you! 🙏
I’m getting people reporting this same problem, and in re-testing the survey on my end, I’ve now started receiving it too -- even after clearing cookies and flushing the cache.
Hey, Typeform Support? You do realize how unacceptable it is for us to be asking respondents to a short survey, to take those steps, go back, and re-take the survey, right? Right? And, FWIW -- two friends who have done so on my behalf STILL got the same error, even after flushing browser cache/clearing cookies.
I’m getting people reporting this same problem, and in re-testing the survey on my end, I’ve now started receiving it too -- even after clearing cookies and flushing the cache.
Hey, Typeform Support? You do realize how unacceptable it is for us to be asking respondents to a short survey, to take those steps, go back, and re-take the survey, right? Right? And, FWIW -- two friends who have done so on my behalf STILL got the same error, even after flushing browser cache/clearing cookies.
We have the same problem. So frustrating for the users. We don’t know who they are so how could possibly we can ask them to clear their cache to submit our form??
Typeform Support, could you please prioritize this bug otherwise the forms are useless…
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