Question

The publication of my survey stops at question 6 or 7. Yet I have a total of 17 questions. WHY ?

  • 18 March 2021
  • 3 replies
  • 51 views

The publication of my survey stops at question 6 or 7. Yet I have a total of 17 questions. WHY ?

I paid the professional option with unlimited questions, so I don't understand why the survey stops after the 6th question ...
Could you help me more? THANK YOU


3 replies

Userlevel 7
Badge +6

@Emma_R  - from a fellow user here.. 

just to check - did you publish the completed form? The reason I am asking is that I just did the same thing late last night/early this morning: working on a survey with about 35 questions and when i tried to test it (at around 2:30 this morning, after a long day) i could not get to q21… then i realized i had not published the updates. 

don’t mean to appear pedantic or like the IT guys that ask “are you sure that the machine is turned on?” but it’s the first question asked by the support teams.. 

if you HAVE published it, can you please take a screen shot of the form ‘stalled’ and post it here so that the real Typeform specialists can look at it as well?? 

 

thanks

 

des

Many thanks for you’re answer. But in fact, Yes I have published & re-published the typeform… The answer is always the same… The typeform is ending at the question / answers 6 or 7 but I don’t know why…

 

Userlevel 7
Badge +6

@Emma_R - ok.. at least ‘first question’ is out of the way lol. 

Can you take a screen shot of the ‘logic jumps’/branching or calculations for the q6/q7 area where it stops? that might help decipher the issue.. (sorry to be going through step-wise but...)

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