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Unable to open the typeform

  • July 21, 2021
  • 3 replies
  • 40 views
A

I had shared one of the typeforms with our customer. It seemed to have worked fine upto last week. 
But as of this week, they are getting the error -
 

What could be the reason? It opens on my end perfect.

Best answer by Liz

Hi @almabase Hm, I think you might be missing part of the URL. If you haven’t already, I’d follow the steps below to copy/paste the URL from the builder directly, which then shouldn’t cause that issue!

 

    3 replies

    Liz
    Ex–Typefomer
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    • Liz
    • Tech Community Advocate
    • July 21, 2021

    Hi @almabase Thanks for stopping by the community! What is the URL you’re sharing? It should look something like this: 

    yoursubdomain.typeform.com/to/dsadjl

    Life is a series of awkward moments separated by snacks.
    A
    • almabase
    • Author
    • Explorer
    • July 22, 2021

    Hi @Liz , Yes that’s how the URL looks.
    It is something like almabase.typeform.com/to/qwert.

    We have been using it for a while now. We are asking the customer to check the network security set up on their end.

    Probably that could be causing that but we haven’t heard back.

    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • Answer
    • July 22, 2021

    Hi @almabase Hm, I think you might be missing part of the URL. If you haven’t already, I’d follow the steps below to copy/paste the URL from the builder directly, which then shouldn’t cause that issue!

     

    Life is a series of awkward moments separated by snacks.
    john.desborough

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