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Question

Users being told form address changed

  • October 15, 2025
  • 1 reply
  • 11 views

A user just notified me they saw this message when they clicked on a link in one of my transactional emails:

 

What the heck! This is confusing for people.

Was this intentional? There should have been communication regarding a big user-facing change like this.

FWIW, I don't mind a new address, but I need time to update all my email templates and site code!

1 reply

Phoebe VA
Community Team
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  • Community Team
  • October 16, 2025

Hi ​@kamranicus,

 

Apologies for any confusion. Have you updated the link to your form? If you’ve updated your domain or subdomain of your form, respondents will see the message you attached. Our Help Center article has more information on what happens to your form when the domain or subdomain changes.