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Answered

Zoho integration

  • Oct 17, 2023 9:21 AM UTC
  • 5 replies
  • 184 views

Hello!

I tried connecting Typeform with Zoho. I get the “Sorry, we had trouble connecting to your account. Please check your username and password, and try again.” error. 
Login and password is correct.
Domain is .com
I tried clearing cache and cookies
Nothing worked for me

Best answer by Liz

I would then suggest contacting our tech support team here directly, as they can look to see if there are any errors in the backend for you. 😀

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5 replies

Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • Oct 17, 2023 4:11 PM UTC

Hi @contactlainet Thanks for stopping by the community! Typically, this error does appear if the login information is incorrect. Do you mind trying on a different browser to see if the same issue applies? Thanks in advance!

Life is a series of awkward moments separated by snacks.

Unfortunately, trying different browsers did not help. Login info is correct, I tried them to login to my Zoho account and there were no troubles.

Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • Answer
  • Oct 23, 2023 3:39 PM UTC

I would then suggest contacting our tech support team here directly, as they can look to see if there are any errors in the backend for you. 😀

Life is a series of awkward moments separated by snacks.
  • TaraK
  • Navigating the Land
  • Dec 21, 2024 9:06 PM UTC

I also am having the same issue and the auth is perfect so there is no good reason I can see...

Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • Dec 23, 2024 6:00 PM UTC

Hi ​@TaraK If you haven’t already, I would suggest contacting our support team here, as they’ll be able to look into the error in detail within the backend!

Life is a series of awkward moments separated by snacks.

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