Answered

Audio Broken on all videos

  • 21 April 2023
  • 3 replies
  • 39 views
Dan L
Userlevel 4
Badge +2

When I click play, the video plays with no sound and the play button is still on the screen with the video playing.

 

I have to click play twice for the sound to work but when I click play the second time the video starts over from the beginning. This is only happening on mobile 

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Best answer by andrew_videoask 24 April 2023, 20:43

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3 replies

john.desborough
Userlevel 7
Badge +6

@Dan L - suggest raising a support ticket with the help desk. that would be the official channel for support… two vectors are better than one

des

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andrew_videoask
Rank
Userlevel 7
Badge +5

This has been resolved 🙂

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Grace
Rank
Userlevel 7
Badge +5

Looks like this one was linked to this thread

 

Thanks for flagging @Dan L let us know if you spot anything else 😊

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