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Hello - New Contacts Not Being Displayed But Shows as Part of the Total Contacts (on top)

  • Jun 29, 2023 3:53 PM UTC
  • 4 replies
  • 142 views
Rey De Los Santos

Hello All, 

 

We are new to VA.  It appears to allow us to add a New Contact but the New Contact is not being displayed.  On top it shows a total of 10 Contacts but only 6 are displayed.  I cannot seem to find a solution in the self-help or community forum.

 

Thanks so much.

 

rey

 

Best answer by Grace

Hey @Rey De Los Santos welcome to the community and to VideoAsk! There were a few issues happening yesterday that had slowed some of the functionalities down on the platform - it should all be working as normal now though 🙏

Let us know if we can help with anything else!

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    4 replies

    Liz
    Ex–Typefomer
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    • Liz
    • Tech Community Advocate
    • Jun 29, 2023 6:40 PM UTC

    Hi @Rey De Los Santos Oh this is strange. This might be a dumb question, but were any responses/contacts deleted? 

    @andrew_videoask might also have an idea of what’s happening. 

    Life is a series of awkward moments separated by snacks.
    Rey De Los Santos

    Hello.  I think it was fixed after I returned from an errand.  So, no complaints here.  

     

    Thanks for the help.

     

    rey

      Grace
      Community Team
      Forum|alt.badge.img+5
      • Grace
      • Community Advocate
      • Answer
      • Jun 30, 2023 7:38 AM UTC

      Hey @Rey De Los Santos welcome to the community and to VideoAsk! There were a few issues happening yesterday that had slowed some of the functionalities down on the platform - it should all be working as normal now though 🙏

      Let us know if we can help with anything else!

      If cauliflower can become pizza, you my friend can do anything
        LeeW
        • LeeW
        • Explorer
        • Jul 5, 2023 5:06 PM UTC

        I’m having a similar problem today. New videoask interactions are not triggering and contacts are not being added.

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