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Hello - New Contacts Not Being Displayed But Shows as Part of the Total Contacts (on top)


Rey De Los Santos

Hello All, 

 

We are new to VA.  It appears to allow us to add a New Contact but the New Contact is not being displayed.  On top it shows a total of 10 Contacts but only 6 are displayed.  I cannot seem to find a solution in the self-help or community forum.

 

Thanks so much.

 

rey

 

Best answer by Grace

Hey @Rey De Los Santos welcome to the community and to VideoAsk! There were a few issues happening yesterday that had slowed some of the functionalities down on the platform - it should all be working as normal now though 🙏

Let us know if we can help with anything else!

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4 replies

Liz
Community Team
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  • Tech Community Advocate
  • 14562 replies
  • June 29, 2023

Hi @Rey De Los Santos Oh this is strange. This might be a dumb question, but were any responses/contacts deleted? 

@andrew_videoask might also have an idea of what’s happening. 


Rey De Los Santos

Hello.  I think it was fixed after I returned from an errand.  So, no complaints here.  

 

Thanks for the help.

 

rey


Grace
Community Team
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  • Community Advocate
  • 2538 replies
  • Answer
  • June 30, 2023

Hey @Rey De Los Santos welcome to the community and to VideoAsk! There were a few issues happening yesterday that had slowed some of the functionalities down on the platform - it should all be working as normal now though 🙏

Let us know if we can help with anything else!


LeeW
  • Explorer
  • 1 reply
  • July 5, 2023

I’m having a similar problem today. New videoask interactions are not triggering and contacts are not being added.


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