Hi @David Kufeld Thanks for stopping by the community! I moved your question over to the VideoAsk section so you can get some help from those folks!

Tagging @Grace and @Darnell in case they have some feedback for you!

Hi @David Kufeld I hope you don’t mind me jumping in here and taking a look / sharing some feedback. 

It is not unusual to have some anonymous entries that bail out. 

Some thoughts that come to mind. 

• The initial video welcome could benefit from having an additional short explanation to go alongside your existing message of who you are and the questions “How can we help you today”. Great that you welcome people and introduce yourself, but I feel just giving a little bit more context (as concise as possible) of what your service provides / what you are all about could benefit a user on their first interaction with you. 
• I would suggest delaying the interactions for the buttons until a bit later on. Just as the current video is 8 sec, it can can seem a little bit like the call to action could be coming on a bit strong.
• It may also pay to consider who has landed on the website (based on who you have targeted to that point), as this may be a reason why you could also get a lower conversion rate. 
• Depending on how many extra steps you have in the VideoAsk, potentially consider moving the contact form to later in the process as a test to see if this increases uptake and completion rates for each of the steps. My thinking here is that you may be best to work on building a little more rapport before asking for contact information - Keep all segments short and sweet, but I feel initially from what I have see, there could be some further opportunity to expand things and incorporate with some context of what your service provides (assume they know nothing before landing on this VideoAsk) and your role is to help educate them in the process.

I hope this helps and good luck! Please let me know if you have any further questions.

​​​​​​​Ash
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Hey @David Kufeld welcome to the community  

I think @Ash.NZ has shared some solid feedback and suggestions here, would recommend considering the above for sure.

You might also be interested in checking out our videoask of the month article from last year, which features student loans lawyer, Stanley Tate. He sees a lot of success using VideoAsk in a similar way on his website, so maybe it’ll give you some ideas as you start to tweak yours.

Let us know if you have any follow up questions 

Thank you to Ash, Liz and Grace for the helpful suggestions - I greatly appreciate it.

Let us know how you get on @David Kufeld 

@David Kufeld, I think @Ash.NZ has given stellar feedback that I fully agree with. Upon a second review of your videoask, I’ll share any add’l suggestions that come to mind.

Thanks for the tag, @Liz!

You are most welcome @David Kufeld, I wish you all the best with your VideoAsk and please come back to this thread to let us know how you get on as @Grace has mentioned - we would love to hear!

Thanks for the community support and encouragement @Grace @Darnell @Liz 

Thanks again - I will be sure to report back.

Let us know how it goes, @David Kufeld ! And thanks so much for the advice, everyone!