Every time I video response on android, it crashes and restarts the form again
video response crash on mobile android
Hi
I’ve got the same issue. The recording crashes after about 3 seconds when you try to reply. FYI - this is just a test version, so not polished at all.
My Url:
Same here, when the person tries to answer on Chrome mobile. I send out a question, and the other person is able to watch it. When they press “Record” for their answer, they are able to see the countdown, but then the window crashes….
Here is the URL.
They can answer fine using Chrome on a laptop.
H
Hey
Is their chrome up up to date?
Hi
My device and chrome versions. And the error that pops up.
![](https://uploads-eu-west-1.insided.com/typeform-en/attachment/7268775d-0c09-4007-a6cd-2f300ae7532e.jpg)
![](https://uploads-eu-west-1.insided.com/typeform-en/attachment/5ed5bfe3-8d42-4817-9927-4cd609eab6d8.jpg)
Thanks for sharing,
Out of curiosity, what happens when you try to respond using another browser on Android?
Wondering if this issue is isolated to Android (in general) or Android Chrome (specifically).
Hi
Would be great to get some traction on this as it is holding up a major release of my app.
Thanks
Kevin
Thanks for sharing that,
@Andrew-videoask
Have not tried everything, but so far I had the error on Android Chrome mobile, but not in Safari or Mac Chome laptop.
Hi
Try following the troubleshooting steps in this guide 🙂
Thanks
→ It’s not loading the page which causes the problem. The page loads and plays the video just fine. It’s trying to record a response which crashes.
Got it, thanks
I have a meeting with the engineering team tomorrow, so I’ve just added this topic to our agenda. I’ll keep you posted ASAP 🙂
If you come across any other useful information in the meantime, feel free to share here in the thread!
Same issue here, with a Chrome Android, Pexels Phone.
The app crashes as soon as the video launches.
Thanks
Thanks
Looking out for the resolution.
In the meantime, I’ve advised users to not use Chrome on Android. Not ideal.
Hi
Hey everyone happy Friday!
Just had word that this bug should now be fixed! 🎉
Let us know if you still experience any issues - but hopefully this won’t be happening any more 🙏
Hi
Please include a note about the type of mobile device and browser you’re experiencing this with, as well as a link to the videoask. We’ll do our best to help. Thank you!
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