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Answered

Videoask auto jumps to fullscreen

  • Dec 13, 2023 12:54 PM UTC
  • 6 replies
  • 228 views

VideoOost

When i select a option in our embedded videoask on a page in our app. It auto jumps to fullscreen. That's something i don't want. The best is to keep it inside the border (so not fullscreen). Is there a way to fix that. 

 

 

Best answer by Grace

Hi @VideoOost hope you’re having a good week! I just heard the team have released a fix for this issue, so hopefully it’s working ok again! Let me know if you spot anything else 😊

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6 replies

Grace
Community Team
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  • Community Advocate
  • Dec 13, 2023 1:42 PM UTC

Hi @VideoOost welcome to the community 😊

Could you share a link to where the videoask is embedded so we can check out what’s happening?


VideoOost
  • Author
  • Explorer
  • Dec 13, 2023 3:58 PM UTC

Of course! So it's meant for the mobile use. In IOS it constantly goes fullscreen. 

 

https://www.destentor.nl/112-nieuws-steenwijkerland/de-nieuwsupdate-in-1-minuut~a274c0e4/


Grace
Community Team
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  • Community Advocate
  • Dec 14, 2023 9:03 AM UTC

Hey @VideoOost thanks for sharing, I have double checked with the team and it looks like there is a bug related to iOS. Will keep you posted on a fix! 


VideoOost
  • Author
  • Explorer
  • Dec 29, 2023 12:08 PM UTC

Is there already a fix on the ios bug? 


Grace
Community Team
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  • Community Advocate
  • Jan 2, 2024 10:34 AM UTC

Hi @VideoOost thanks for checking in, and Happy New Year!

At the moment there isn’t a fix for it but I know the team were working on it so I will let you know as soon as I get an update.


Grace
Community Team
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  • Community Advocate
  • Answer
  • Apr 18, 2024 8:22 AM UTC

Hi @VideoOost hope you’re having a good week! I just heard the team have released a fix for this issue, so hopefully it’s working ok again! Let me know if you spot anything else 😊