Wix Mobile Site VideoAsk Does not Start to Play | Community
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Question

Wix Mobile Site VideoAsk Does not Start to Play

  • January 26, 2023
  • 8 replies
  • 133 views

levent veli
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Hello,

I have embedded a videoask to my wix (editor x) site as a frame, not a widget. 

It works smoothly on the desktop version. However, the video does not start to play after the press on the mobile version of the site.

What can I do about it?

Thanks!

8 replies

Grace
Community Team
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  • Community Advocate
  • 2677 replies
  • January 26, 2023

Hey @levent veli welcome welcome! 😊

Would you be able to share the link so we can check out what’s happening on mobile? Have you noticed any differences between Android and iPhone? 


levent veli
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  • 10 replies
  • January 26, 2023

Grace
Community Team
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  • 2677 replies
  • January 26, 2023

Thanks @levent veli we’re going to do some testing as this seems a little unusual!


Grace
Community Team
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  • Community Advocate
  • 2677 replies
  • January 26, 2023

Hey @levent veli what browser were you playing it on? It seems to be working ok for me on Chrome


levent veli
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  • January 26, 2023

Interesting. Because, I also use Chrome. It is up to date. Also, I tried it on incognito mode as well. Still having the problem 


levent veli
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  • January 26, 2023

I also tried it on Mozilla, same result. Is it maybe because of my phone, Redmi note 11s?


Grace
Community Team
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  • Community Advocate
  • 2677 replies
  • January 27, 2023

Hey @levent veli I’ve asked some other Android users on the team to try it, and it seems to be working for us. We’ve only been testing on Chrome so far, I’m not sure why the device would effect it. I’ll check what everyone’s using!


levent veli
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  • January 27, 2023

Thanks for checking that for me! It is very interesting, I also checked the general updates of the phone, and it seems that everything is up-to-date.

Best,

Levent


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