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How do I contact someone re company account

  • November 4, 2025
  • 3 replies
  • 33 views

Hi,

 

We have a company account which due to data security I do not have a log in for. I am the admin / finance department.

 

I’m trying to talk to someone about options / how to set up payment terms. How can I do this without access to this particular log in  / account?

 

Thanks

Best answer by Grace

Hi ​@NWheeler welcome to the community 😊

You’ll need to reach out to our Support team via this link, but I would recommend reaching out via the account holder if you can.

3 replies

Grace
Community Team
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  • Community Advocate
  • Answer
  • November 4, 2025

Hi ​@NWheeler welcome to the community 😊

You’ll need to reach out to our Support team via this link, but I would recommend reaching out via the account holder if you can.


  • Author
  • Explorer
  • November 4, 2025

thank you - I will ask the account holder to reach out too.


Grace
Community Team
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  • Community Advocate
  • November 4, 2025

Great stuff, I think it will be quicker if they get in touch (for security reasons too!)