How do you get tenants to actually finish a short feedback form after an inspection?

Hi ​@kaceynoms9 :)

I’m no survey expert, but my instinct would be to send it while the inspection is still fresh, either later that day or the next day. I’d probably try both and see what works better for your tenants and landlords.

I’d make the first question easy to answer and directly relevant, like “How clear was your inspection report?” with a simple rating scale. Then maybe use mostly quick multiple-choice or rating questions, with one optional open question at the end for anything specific they’d like to add. I’d also say upfront how long it takes and keep only the questions you’ll actually use.

That’s just my take, but it could be interesting to change one thing at a time and compare how many people finish. This Typeform article on writing forms has a few more ideas too, especially on keeping questions clear and conversational.

One other idea, if your plan supports it, is to add a Partial Submit Point after the first key question. That way, if someone drops off later, you may still capture their answer to that question. Just keep in mind that partial responses count toward your response limit.

Hope this helps!