Impossible to contact support

.. and of course the support@typeform.com email just auto responds directing to the non-functional chat and help pages.

​@Martin B - if you are logged into your Typeform account, you should be able to use this link to get to the page that allows you to submit a ticket 

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I’ve discovered that the “Sign In” button on the help page does nothing under Firefox (Linux). It does not present a login form but just loops back to the help welcome page. When I use Chrome (Linux) it functions correctly. It is not possible to log in to help.typeform.com with Firefox on Linux. Maybe it’s different on Windows/Mac.

The “Sign In” is quite bizarre even when it works. When I successfully login under Chrome, then click “Sign out”, clicking ”Sign in” again takes me straight to my logged in session without having to enter a password. So the Sign out does nothing. (I’m not logged in on another session.)

Also, logging in to the Typeform dashboard (admin.typeform.com) does not log the user into help.typeform.com, which is a pain.

Hi ​@Martin B thank you so much for the feedback on your experience trying to reach our support team. If you’re already logged into your Typeform account you should see that when accessing the Help Center, but I’m going to raise this with the team to see how we can make this experience easier in future. 

In the meantime, were you able to submit a ticket to the support team, or do you still need some help reaching out?

Thanks for the interest and support in this case. Yes, I managed to raise a support case for the issue I had.

When logged in to the admin console:

1. The support chat function doesn’t work - maybe that’s another browser comparability problem.
2. I am not simultaneously logged into help.typeform.com

I will get round to raising a case about the help portal not working correctly under Firefox.

Thanks