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I am using a multi-language form with a QR code. All participants were able to open the form with the QR code. However, roughly half can see the translation option while the other half cannot. How can I trouble shoot this problem?

Hi @dikico2011 Do you mind sending the URL of the form and a screenshot of what they’re seeing? Thanks in advance!

Hello, I sent the URL via support chat. Support suggested that the multi-language form was not working on the phone because English may have been selected in the phone’s browser. I checked this with the individuals and this was not the case. They did not have English selected. Is there any other troubleshooting I can do?

 

Hi @dikico2011 Would you mind sharing the URL here so I can take a look? Thanks again!

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