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Question

Multi-Language Form Not Working on Phones

  • Oct 15, 2024 5:54 PM UTC
  • 3 replies
  • 91 views

I am using a multi-language form with a QR code. All participants were able to open the form with the QR code. However, roughly half can see the translation option while the other half cannot. How can I trouble shoot this problem?

3 replies

Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Oct 15, 2024 9:34 PM UTC

Hi @dikico2011 Do you mind sending the URL of the form and a screenshot of what they’re seeing? Thanks in advance!


  • Author
  • Explorer
  • Oct 17, 2024 8:22 AM UTC

Hello, I sent the URL via support chat. Support suggested that the multi-language form was not working on the phone because English may have been selected in the phone’s browser. I checked this with the individuals and this was not the case. They did not have English selected. Is there any other troubleshooting I can do?

 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Oct 22, 2024 3:35 PM UTC

Hi @dikico2011 Would you mind sharing the URL here so I can take a look? Thanks again!