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My Subdomain has changed!

  • June 21, 2021
  • 1 reply
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I just asked about my subdomain on type form link. Because of my account has been downgrade so my links have changed the subdomain from "abc.typeform.com" to "form.typeform.com". I just ask when I upgrade my plan, my links change back to my subdomain which i have already signed or not. Thank you.

Best answer by Liz

Hi @Flying Chalks thanks for stopping by the community! Once you cancel or downgrade your plan, you no longer have the paid features of that plan, including any custom subdomains. This means that the subdomain becomes available to other accounts. If you upgrade your account again, you can see if the domain is still available, though we sadly cannot save the domain to your account without the corresponding paid plan. 

I hope this helps explain, but let us know if you have any other questions!

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Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15035 replies
  • Answer
  • June 21, 2021

Hi @Flying Chalks thanks for stopping by the community! Once you cancel or downgrade your plan, you no longer have the paid features of that plan, including any custom subdomains. This means that the subdomain becomes available to other accounts. If you upgrade your account again, you can see if the domain is still available, though we sadly cannot save the domain to your account without the corresponding paid plan. 

I hope this helps explain, but let us know if you have any other questions!

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