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Need Help with the Github subscription, not getting any reply!!

Nikhil_Shukla
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Dear Typeform Support Team,

I hope this email finds you well. My name is Nikhil Shukla, and I am a student developer currently enrolled in the Computer Science and Engineering program at  Satyug Darshan Institute of Engineering & Technology. I am writing to seek assistance with an issue I encountered while trying to claim the offer for the Typeform Free Professional Plan for one year through the GitHub Student Developers Pack.

I followed the instructions provided to redeem the offer through the GitHub Student Developers Pack, and everything seemed to be going smoothly. However, when I attempted to claim the offer, the Typeform site did not respond, and I was unable to proceed with the redemption process. I have tried multiple times, but unfortunately, the problem persists.

To help you understand the issue better, I have attached a screenshot of the error message that I encountered during my attempts. Please find the screenshot attached to this email.

I highly value the features offered by Typeform's Professional Plan, and I was excited about the opportunity to explore its capabilities for my projects. However, due to this technical difficulty, I have been unable to take advantage of the offer.

I would sincerely appreciate your help in resolving this matter as soon as possible. If there are any specific steps or additional information you require from my end, please do not hesitate to let me know.

Thank you for your time and consideration. I look forward to hearing from you soon and hope to successfully claim the Typeform Free Professional Plan through the GitHub Student Developers Pack.

Best regards,
Nikhil Shukla

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Best answer by Liz 7 August 2023, 15:27

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17 replies

Liz
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Userlevel 7
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Hi @Nikhil_Shukla Thanks for stopping by the community. Our billing team did receive your emails, and they’ll be the best source of support since they have access to your account. I’ve given them a nudge to help you out!

Life is a series of awkward moments separated by snacks.
Nikhil_Shukla
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Hello @Liz, i haven't received any reply on my mails yet, and have an urgent need of typeform for my college club. Please help if possible to get this matter solved as soon as possible. 

Liz
Rank
Userlevel 7
Badge +5

Hi @Nikhil_Shukla Our support team responded to your inquiries this morning. Can you check your spam folder, just in case the emails ended up there? 

Life is a series of awkward moments separated by snacks.
Nikhil_Shukla
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@Liz,

I'm facing the same issue. Even when I tried opening the link in incognito mode and in another browser, I'm still getting the same issue.

 

Please find attached screenshots.

Thank you,

Nikhil Shukla

Liz
Rank
Userlevel 7
Badge +5

Hi @Nikhil_Shukla If you haven’t already, contacting our support team here should be able to help solve the issue for you. 

Life is a series of awkward moments separated by snacks.
Nikhil_Shukla
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already wrote mails but haven’t get any solution for this.

i can also send video for that, but haven’t heard anything from them.

Nikhil_Shukla
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Please excelerate this matter as important.

or do this mannualy from your end if possible.

 

Here ia the link of my browser and system.

https://www.whatsmybrowser.org/b/REWGY

 

Nikhil_Shukla
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Hello,

Yes, I'm a verified GitHub student and already using some tools from student developers pack.

attaching some screenshots and screen recording to verify.

Please find attached.

Looking forward to hearing from you.

Thank you

 

Nikhil_Shukla
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Hello @Liz, as i  have sent screenshots to verify my status as a verified Github student developer. I kindly request that you look into this matter.

I would sincerely appreciate your help in resolving this matter as soon as possible.

 

john.desborough
Userlevel 7
Badge +6

Hello @Liz, as i  have sent screenshots to verify my status as a verified Github student developer. I kindly request that you look into this matter.

I would sincerely appreciate your help in resolving this matter as soon as possible.

 

If you have already contacted Typeform Support as Liz suggested, you will need to wait for them to respond. that is the official Typeform Support mechanism. 

This Community site is not monitored 24x7 by Typeform staff. 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
Liz
Rank
Userlevel 7
Badge +5

HI @Nikhil_Shukla Thank you for sharing this! Our support team responded to your inquiries on Saturday - did you receive those? 

Life is a series of awkward moments separated by snacks.
Nikhil_Shukla
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Hello @Liz, 

I am sorry to inform you that my problem has not been resolved yet. I was in a hurry because I have an urgent task at my college where I need to use Typeform. However, I am still facing the same error repeatedly and I am unable to claim my student offer. 

Could you kindly look into this matter and assist me in resolving it? 

Thank you.

Liz
Rank
Userlevel 7
Badge +5

Hi @Nikhil_Shukla Our support team is going to be the best help, as they have access to your account and billing information. Can you confirm that you’ve received their email? If not, it may be in the spam folder, so I’d suggest taking a peek there!

Life is a series of awkward moments separated by snacks.
Nikhil_Shukla
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Yes @Liz, I received that email and followed the instructions as written, but I still encountered the same issue. 

I have been searching for assistance for the past three days, but I am still unable to make progress.

Liz
Rank
Userlevel 7
Badge +5

Hi @Nikhil_Shukla Thanks for confirming! Be sure to continue to respond to that email, as our support team is going to be the best support for this since they have access to your account. 

Life is a series of awkward moments separated by snacks.
Nikhil_Shukla
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Hello @Liz ,

after clearly mentioning the screenshots and a video recording, they are saying that in recording they wasn't able to see if your student status is already verified with github from that video recording, I don’t know if they ignored the screen shots. 

 

attaching again a video here - https://www.transfernow.net/dl/20230810cofGiyC0 

and i just experience such a good support, i don’t know what to say it has been 6 days ago i posted here my issue, mailed my query but yet now, nothing happend. 

 

 

SPUUORT REPLY AFTER MY VIDEO AND SCREENSHOT

just let me know if you guys can fix that issue or not or have to ask to github for that.

 

Liz
Rank
Userlevel 7
Badge +5

Hi @Nikhil_Shukla Thank you for sharing this. I’m afraid we aren’t able to help with billing issues here in the community since we don’t have access to your account. You will need to continue to communicate with our billing team via email. 

Life is a series of awkward moments separated by snacks.

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