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Old email address associated with account...


I have an old email address associated with my account that we keep getting notification emails sent to but don’t seem to be able to find where to remove it. Any help would be much appreciated...

Best answer by Gabi Amaral

Hello @BenFF! Welcome to the Typeform Community! :blue_heart:

Do you want to remove this old email of receiving self-notifications when your respondents complete a form? To do that, you'd have to follow these steps.

1. Open the specific form, select the "Settings" icon on the right side. 
2. Click in "Notifications" and in the tab "Notify me"
3. Toggle off the "Email Notification" option, or editing the email under the "Send a notification to". 
Check in the video below how you can do that. Screen Recording 2021-08-23 at 11.57.17 AM
Make sure to also read this article with details about self-notification. Let me know if it helps you! :sunny:

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4 replies

Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • 1777 replies
  • Answer
  • August 23, 2021

Hello @BenFF! Welcome to the Typeform Community! :blue_heart:

Do you want to remove this old email of receiving self-notifications when your respondents complete a form? To do that, you'd have to follow these steps.

1. Open the specific form, select the "Settings" icon on the right side. 
2. Click in "Notifications" and in the tab "Notify me"
3. Toggle off the "Email Notification" option, or editing the email under the "Send a notification to". 
Check in the video below how you can do that. Screen Recording 2021-08-23 at 11.57.17 AM
Make sure to also read this article with details about self-notification. Let me know if it helps you! :sunny:


Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • August 27, 2021

Hi @BenFF Happy Friday! Did you get the notifications issue resolved? 


  • Author
  • Explorer
  • 1 reply
  • August 30, 2021

Thank you for your help. Having switched off and on the notifications it appears to have resolevd this issue, thank you.


Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • August 30, 2021

Ah, glad to hear, @BenFF ! Thanks for the update! Let us know if we can help with anything else. :grinning: