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Payment completed but account not upgraded

L

Hi did anyone else have the payment taken but the account not upgraded?

 

How long did it take to fox this?

Best answer by Liz

Hi @lisa ofla I would suggest reaching out to our billing team directly here, as they have access to your account and payments whereas we do not in the community. ðŸ˜ª

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Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15035 replies
  • Answer
  • October 5, 2023

Hi @lisa ofla I would suggest reaching out to our billing team directly here, as they have access to your account and payments whereas we do not in the community. ðŸ˜ª

Life is a series of awkward moments separated by snacks.
L
  • lisa ofla
  • Author
  • Explorer
  • 1 reply
  • October 5, 2023

I have just this is something I need fixed urgently and I want to know how long it takes to fix?

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15035 replies
  • October 6, 2023

Hi @lisa ofla Our response times vary based on plan type, so be sure to keep an eye out from an email back from them. 

Life is a series of awkward moments separated by snacks.

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