Answered

Payment completed but account not upgraded

  • 5 October 2023
  • 3 replies
  • 17 views
L

Hi did anyone else have the payment taken but the account not upgraded?

 

How long did it take to fox this?

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Best answer by Liz 5 October 2023, 15:24

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3 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @lisa ofla I would suggest reaching out to our billing team directly here, as they have access to your account and payments whereas we do not in the community. 😪

Life is a series of awkward moments separated by snacks.
L

I have just this is something I need fixed urgently and I want to know how long it takes to fix?

Liz
Rank
Userlevel 7
Badge +5

Hi @lisa ofla Our response times vary based on plan type, so be sure to keep an eye out from an email back from them. 

Life is a series of awkward moments separated by snacks.

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