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Answered

Respond Button Not Working-

  • May 27, 2024
  • 3 replies
  • 40 views

When I try to press the respond results the system wont load anything.  Can someone help? I've already shut down computer and reloaded. 

Best answer by Grace

Hi @mariafrazier welcome to the community 😊

Can you try clearing your cache from the last week? We’ve made some updates recently and some users have found clearing their cache works and results start showing again. 

If that doesn’t resolve it, let us know and we can investigate!

3 replies

Grace
Community Team
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  • Community Advocate
  • Answer
  • May 28, 2024

Hi @mariafrazier welcome to the community 😊

Can you try clearing your cache from the last week? We’ve made some updates recently and some users have found clearing their cache works and results start showing again. 

If that doesn’t resolve it, let us know and we can investigate!


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • June 4, 2024

Hi @mariafrazier I hope you’re doing well! Did clearing the cache/cookies work for you? 


  • Author
  • Explorer
  • June 5, 2024

Yes thank you