Hi! I need some insight on one of my Typeforms. When going through the questions, the images on each question will flicker at times. I have already compressed the images twice and resized to max 1068 pixels on each. If I make them any smaller, the photos are pixelated. Why is this still happening?
The issue is not with the images. I have reproduced the same issue with default Typeform images from the media library. Probably due to the CSS transitions conflicting. @Liz see links below for your dev team. I am not sure if that is the exact issue, but it might be.
@kpedrick, I have noticed that I get way less flickering when ticking “Decorative image” at the bottom of the Question menu. Not perfect, but way more acceptable.
Hi @kpedrick Thanks for stopping by! I went through the first few questions, but I don’t see any images in the form. Are they later in the form or removed by chance?
Oh, I see the images and the flickering now, @kpedrick . Thanks! Do you happen to have a background image in the theme of your form by chance? I’m trying to think of any one-off thing that might be affecting this, but I haven’t seen this issue before.
@Liz I don’t have a background image added to the theme. There is some branching and logic set up, not sure if that could cause this issue with the images. There are about 77 slides total in my Typeform. We have 3 slightly separate sets of questions, a user is directed to a set of questions based on their answer to the age group question (last question before getting into the slides with the images). Then we are scoring their answers to each question.
Well, you’ve definitely stumped me here. I can’t think of anything else in particular offhand that would be causing this. If you haven’t already, it might be best to contact our support team here since they can log into your account and see what’s causing the issue.
@kpedrick - are any of the images HDR format or come from a device that will automatically take several images in a stream, that could be used for an animated photo - ie like most cellphones?
I have heard from some folks that this might be a cause of the flicker - dependent on the resolution and refresh rates of the user’s monitor as well - something to do with ‘layering’ of images in the HDR format and ‘sequencing’ in series images.. - not an expert on this but those are things that i have had folks comment on elsewhere.
The issue is not with the images. I have reproduced the same issue with default Typeform images from the media library. Probably due to the CSS transitions conflicting. @Liz see links below for your dev team. I am not sure if that is the exact issue, but it might be.
@kpedrick, I have noticed that I get way less flickering when ticking “Decorative image” at the bottom of the Question menu. Not perfect, but way more acceptable.