Hi @Olivia Michael Thanks for stopping by the community! The best thing to do would be to contact our billing team directly, as they can look into error messages in payments. You can contact them here. 

I am getting this same issue.  This is frustrating.  I have an event happening tomorrow and to upgrade my account.  I sent a message in already. 

Hi @evolvefittribe If you haven’t already, you’ll definitely want to contact our support team. They can look at why the payment is failing to help with your account.