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Question

External people cannot access the questionairre


Hi There, when I send out my type form questionnaire I sometimes get the response that people who received the link cannot open the questionnaire, but have to create an account first, while others have no problems accessing the questionnaire via the link.

Does anyone experience similar issues? Please advise.

 

Thanks,

Nina

7 replies

john.desborough
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  • Certified Partner & Champion
  • 5162 replies
  • December 20, 2022

@NinaNLC - did you publish the typeform and SHARE the link - copy the link code.. ??

 

des


  • Author
  • Explorer
  • 3 replies
  • December 20, 2022

Thank you John! Yes I did exactly what you suggest, but somehow some people cannot access the form without signing up..


Grace
Community Team
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  • Community Advocate
  • 2520 replies
  • December 21, 2022

Hi @NinaNLC could you share the link here so we can investigate?


  • Author
  • Explorer
  • 3 replies
  • December 22, 2022

Sure. Here is the link: https://ohtdqst6sae.typeform.com/to/oF1QwEei  

 

Thank you so much for looking into this!


Liz
Community Team
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  • Tech Community Advocate
  • 14461 replies
  • December 22, 2022

Thanks, @NinaNLC ! When I click on the link, I’m able to access the form. Do you have the form embedded on your website? And any browsers/locations this seems to be happening frequently? 


  • Author
  • Explorer
  • 3 replies
  • December 23, 2022

thanks @Liz 
on the website: no not yet, but will do soon and post it here.

I will ask which browser they use to fill it in.. Thanks!


Liz
Community Team
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  • Tech Community Advocate
  • 14461 replies
  • December 27, 2022

Let us know what they say so we can take a further look into this, @NinaNLC !


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