For several days I have not been able to download Results for a Typeform survey I send out. Every other screen in the program works fine. Results page keeps spooling and then times out. It will load my data as a table, then it freezes and gives me “wait” messages. Have tried on different computers and with different wifi systems (I have 3 systems).
The Contact Us page isn’t working for me either. Anyone have suggestions?
Best answer by Gabriel
I spoke to one of our tech gurus and they haven’t seen this before. A recommendation is trying an incognito window as this may resolve the issue.
One way or another I’ve asked them to get in touch with you, so you should receive an message from them.
Keep up posted with developments here in the community!
+5Sounds like something isn't right
Hi Gabriel - thank you for your super speedy response. Following is a Loom link to a video that I made of the problem I am having in Typeform. Thank you again for your assistance.
Hi Gabriel - Yes. That page has always been slow. However, this last week it will not let me get past the point of loading the page. I can’t get my data.
If the problem is going take time to fix, can I please get a download of all the 31 completed responses in the .xls format so that I can create reports with the data?
My email address in the system is donab@whyworks.com.
Thank you!
Dona
Hi Gabriel: Correction - I believe I signed up with my Google account which has the donutbaker@gmail.com email address attached.
Dona
+5I sent your video to the tech team
+5I spoke to one of our tech gurus and they haven’t seen this before. A recommendation is trying an incognito window as this may resolve the issue.
One way or another I’ve asked them to get in touch with you, so you should receive an message from them.
Keep up posted with developments here in the community!
+5Hi
+5Hey 
Hi - I have tried all the suggestions. I did talk to one of the tech team and this is a problem that they have seen before. They are investigating.
In the meantime, if someone would please send me my data, that would be nice. I can’t get a response on that.
Dona
+5Ah, I understand!
Let us know what is their conclusion once they have one. Curious to see how it goes!
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