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Ran out of responses on my plan. Can't I see the responses from before the upgrade?

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Ran out of responses on my plan. Can't I see the responses from before the upgrade? Can I find them somewhere or are they just lost?

Best answer by Liz

Hi @anitadalsgaard Thanks for stopping by the community and apologies for any confusion. 

Once your account has run out of responses, you will need to upgrade your account to view all the responses. You can read more about reaching your response limit here. 

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Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15035 replies
  • Answer
  • April 9, 2024

Hi @anitadalsgaard Thanks for stopping by the community and apologies for any confusion. 

Once your account has run out of responses, you will need to upgrade your account to view all the responses. You can read more about reaching your response limit here. 

Life is a series of awkward moments separated by snacks.
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    anitadalsgaard
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Thank you @Liz for a quick reply. I have upgraded but my account still haven’t refreshed all the responses. Do I need to do something?

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15035 replies
  • April 11, 2024

Hi @anitadalsgaard I would suggest having the billing team take a further look into this since they can access your account and billing. If you haven’t already, you can contact them from your account email here. 

Life is a series of awkward moments separated by snacks.
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    anitadalsgaard
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Thank you so much @Liz for your help!

Liz
1 person likes this
  • Liz
    Liz
Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15035 replies
  • April 15, 2024

Not a problem, @anitadalsgaard ! Let us know if you have any other questions. 

Life is a series of awkward moments separated by snacks.

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