Why can't I access survey responses? | Community
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Why can't I access survey responses?


I’ve been reporting on surveys that we offer our clients for years. All of a sudden, my Responses page doesn’t offer the option to download responses or create a summary report. 

Is anyone else experiencing this? What’s the solution? Help!

This is what my Responses page looks like now:

 

Best answer by lillianguerrero

Believe it or not, I fixed it by logging out of Typeform, clearing my history, and logging back in. The old “turn it off and on” trick! Try it!

 

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Grace
Community Team
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  • Community Advocate
  • July 2, 2024

Hi @lillianguerrero under the Results tab do you have the different tabs for Insights/Summary/Responses? I couldn’t see that part in your screen shot so want to check! 


  • Navigating the Land
  • July 2, 2024

I am having the exact same issue - no tabs appear at the top showing Insights / summary / responses


  • Navigating the Land
  • July 2, 2024
Grace wrote:

Hi @lillianguerrero under the Results tab do you have the different tabs for Insights/Summary/Responses? I couldn’t see that part in your screen shot so want to check! 

I am having the exact same issue - no tabs appear at the top showing Insights / summary / responses


  • Navigating the Land
  • July 2, 2024

If you use Chrome this is the issue. But you can see the tabs when you use another browser like Edge or Firefox


Believe it or not, I fixed it by logging out of Typeform, clearing my history, and logging back in. The old “turn it off and on” trick! Try it!

 


Grace
Community Team
Forum|alt.badge.img+5
  • Community Advocate
  • July 2, 2024

ooh good to know @lillianguerrero!

@FaizaDevji could you try clearing your browser history/cache in Chrome to see if that resolves it? 


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