Files uploaded not downloading completely | Community
Skip to main content
Question

Files uploaded not downloading completely

  • November 27, 2024
  • 1 reply
  • 10 views

I’m having an issue when trying to download image files uploaded respondents. When I go to download it tells me I have 100 responses to download, but then in the zip file there are only half, sometimes less than. 

Currently I have 2888 responses, all complete, all with jpgs uploaded, but the zip file only has 1174 jps

Can anyone tell me why the files available would not match what is exported? 

 

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • November 27, 2024

Hi ​@Dizzle67 Thanks for stopping by the community. Do you mind taking a video of what happens when you try to download the videos? I’ll share this with our product team to see if this is a known issue. 


Reply