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Mailjet & hidden fields

A

Hello,

I’am using Mailjet to distribute my emails. This tool has merge tags aswell.

With the use of hidden fields in typeform and the merge tags in Mailjet, I can customize the form and know who filled it out (hidden field: email address). It all seems to work, but when I download the responses I don't get the desired information. I only see the merge tags. 

 

Am I missing something or is this feature only possible with Mailchimp.

Hope you can help.

 

Thank you in andvance!

Allan

Best answer by Liz

Ah, got it, @Allan ! I would suggest checking with Mailjet to see why that data isn’t passing into the URL correctly. Since they would have access to your email account, they can take a peek at the emails you’re sending to be sure you have the merge tags setup correctly. 

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    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • October 8, 2021

    Hi @Allan Happy Friday! Thanks for stopping by. Could you provide more information as to what information you aren’t receiving? Any screenshots would be helpful!

    Life is a series of awkward moments separated by snacks.
    A
    • Allan
    • Explorer
    • October 8, 2021

    If I go to the Results > Respnses, the information linked to the hidden fields is not showing.

     

    Only the merge tags from Mailjet are showing, not the actual email, name and contact information.

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • October 8, 2021

    Ah, got it, @Allan ! I would suggest checking with Mailjet to see why that data isn’t passing into the URL correctly. Since they would have access to your email account, they can take a peek at the emails you’re sending to be sure you have the merge tags setup correctly. 

    Life is a series of awkward moments separated by snacks.
    A
    • Allan
    • Explorer
    • October 11, 2021

    Hi Liz,

    thank you for your reply. I will contact Mailjet to see if they can help me further.

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • October 11, 2021

    Let us know what they say, @Allan !

    Life is a series of awkward moments separated by snacks.
    A
    • Allan
    • Explorer
    • October 22, 2021

    Hello Liz,

    I'm still trying to make it work with the support team of Mailjet. Unfortunately I'm not getting any further.

     

    I tried something else. I tried to send an email with mailjet not with the Typeform embedded in the email, but with a link (button). Changed the hidden fields (xxxxx) in the URL with the merge tags of Mailjet and now all the needed information is coming through. 

    Could it be that when I embed the Typeform in the email, the data isn't passed on because I'm using a free plan Typeform?

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • October 25, 2021

    Hi @Allan Glad to hear that the information is passing through! The email embed should work with any Typeform plan, so it sounds like this might be more of a restriction with the code in Mailjet rather than your Typeform plan. :\

    Life is a series of awkward moments separated by snacks.

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