Share your videoask

I got email saying someone has responded to my videoask. When I click on it, there is nothing there? Where is the video?

When I send a link to videoask from gohighlevel funnel that includes contact email & contact name, it works. I can see the data in the contact form and everything works good. when I use the embed code in a gohighlevel funnel, it does not resolve the parameters for contact email & contact name. I used the same URL that I used for sending to videoask. I looked at instructions and don’t see anything related to adding parametyers when embedding. but it did use the parameter field names instead of resolving it to the actual contact information. Need help!

Hello, I want to export all the responses in one excel sheet, is that a possibility from the Video Ask portal? Regards, Prakash

my contact is not able to click on “request permissions” to get his cam and mic connected to record a video responding to my videoask. What to do? also, how the heck do you contact videoask support team? there is no way!!

Hei! When i use ?fullscreen and ?justvideo i the code to the movies, they dosent appear the same in every browser. In Chrome its the way it should be, but in Safari and Firefox its not the same. ..Erik

As in the title, what is the resolution and quality of the videos when I download them from videoask? can't find specs on any feature or pricing pages on in the community. If anyone knows it would be much appreciated. p.s. I need a platform that will ideally give me 1920x1080 video quality from the downloaded testimonial Thanks in advance

Hello support,We have contacted support for 4 days ago but we have not heard back. We are writing to ask for support with the following; After building and sending out our VideoAsk we have discovered that individuals are having issue recording a video on the phone — the prompts are all in place and active including the phone’s permission for camera use, unfortunately what happens is the result is the video portion is frozen or lagging — this has happened multiple times with Iphone 15, IPhone 15 Pro and there have been some results with an iPhone 15 Pro that have worked — so this issue is not consistent. We have tried the following when trying to resolve issue: 1. Disabled pop-ups 2. Tried different recording speeds in settings. Nothing has worked to resolve issue. There does not seem to be any issue recording from a computer, however, we would like people to have the option to record directly from their phones. We hope we can get assistance in resolving this matter. Thanks,Kirsten

Hello, I work with dentists and want to use videoask to get testimonials. I want people to check the consent box giving permission to use their reviews/testimonials. Once they click Yes, they give permission, how can I get that as proof for the future, in case, they decide to sue, for example. Thanks

Hi, I would like to embed my affiliate link so that it’s the branded VideoAsk logo that appears on the bottom right of my current videos. I can’t seem to find how I would go about doing this. Any guidance would be appreciated!

In VIdeoask, I have 4 questions, which I add 1 to the score each time. that way I can see how many questions they answer. e.g. if they only answered 2 questions, the score is 2. I then need to fed into LeadConnector (Brandbuilder), in order to then move the client into the correct automation workflow. I did my first Zap (Zapier) which worked, but the score does not show up for me to transfer to LeadConnector. Is this field not available in Zapier? when I go thru VideoAsk looking at each client, I see the score field, so data exists.

Hi, For my work I made a Videoask guidance for people to take multiple steps. For this I use the Delay interaction possibility, because we want the users to watch the whole video first, before we show the button that will bring them to the next video. Is there a way to hide the text 'Interaction in XX seconds’, because that confuses our users. Thanks, Jeroen

I am running facebook ads and was thinking once someone clicks on my ad they will they be sent to the link for my video ask to be collected as a lead then go through the sequence to qualify them to book a consultation. Has any body tried this? If so what were the pros and cons? Any help is greatly appreciated! Kris

hello everyone. can you tell me if there is an integration of videoask and heygen, so that after the user's question, the video generated by heygen is sent?

Hi, I have created a VideoAsk on my website, and would love some feedback on the setup and journey.The videos are in danish. The videos are on different blog posts, and you can see one of them here on our PPA post. Thanks!

Hi, We successfully test recorded our VideoAsk workflow in both PREVIEW and LIVE modes at https://app.videoask.com... works great there! But we seem to be having challenges getting our embed to work on our own website using either Chrome or Safari (latest builds of both) on Mac OS 15.2 Sequoia. The embed shows up OK, but fails when we try recording (below). We have the camera and microphone set to “allow” like in the screenshot, and both refreshed the page and restarted each browser, but still get the same errors: Safari: Please enable camera & microphone permissions NotAllowedError - The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission. SAFARI - MAC - PERMISSION_DENIED_BROWSER_ERROR Chrome: Please enable camera & microphone permissions NotAllowedError - Permission denied CHROME - MAC - PERMISSION_DENIED_BROWSER_ERROR Thinking it’s likely an obvious setting, perhaps in Mac OS itself, that we missed? Any ideas a

Hey, I’m new to video guides and exploring different options. I really like Videoask, but I’m curious if it’s just for embedding videos on landing pages, or if there’s also an option to have a video pop-up? For example, when a user lands on a website, could there be a pop-up at the bottom of the screen that opens to show vertical videos with buttons to explore more? Here’s an example of a website that integrates this kind of video pop up, for reference; https://www.getpliant.com/ Thank you!

My thumbnail isn’t showing when I copy and paste the link. I’ve tried everything and it’s not working already for 6 days. Please can you help as I can’t do anything right now with the generic thumbnail. It’s a big part of my work and it makes me really nervous. Thanks

Hi there, Is it possible to copy or share a VideoAsk project from one account to another? I know it's possible to invite someone to a team so they can edit the project, but in this case, I’d like to transfer my current VideoAsk project to a different account. Alternatively, is it possible to export the current project and import it into another account? Note: It’s not about sharing the VideoAsk video results with a user, but rather about sharing the entire project map. Thank you!

Hello, I am writing regarding the issue I'm facing while attempting to download my entire VideoAsk. I have recorded questions, received answers, on the platform. However, every time I try to download, I encounter a problem. The available options seem to download either: - One individual video- All of my videos (questions)- All of the other person's videos (results) What I actually want is to have a single, continuous video that includes everything - all the videos, questions, and answers - in the correct order as they appear on the website. This is how the concept was presented to me. Unfortunately, I believe there must be a solution to this problem, but I haven't been able to find it myself. If someone could kindly provide me with some guidance or pointers, I would greatly appreciate it. For reference I have the premium VideoAsk paying option.

Hi VideoAsk fans - we installed VideoAsk on our landing page but almost everyone starts the process and bails out before completing the form (see: www.topmesotheliomaverdicts.c om ). Is our form too long? Maybe we should just ask for name & contact info, without going deeper? Thanks, Dave

Hi there! Is there any possibility to customize the VideoAsk URL entirely? I mean not only adding a variable(s) behind the URL, but completely custom them. I have seen the video on “How to fully customize your videoask URL”, but is there another way, since I’m a third party and have no access to their backend or subdomain. Thank you!

Hello everyone, I'm embedding a VideoAsk widget on my website, but I'm running into issues with customizing the button layout. Specifically, I want to distribute the buttons evenly across the entire video area instead of having them all clustered at the bottom with a scrollbar. Does anyone have any ideas on how I can distribute the buttons evenly over the entire video area? Thanks in advance! Best regards, Daniel

Hiya! Does anyone know if it’s possible to download a VideoAsk video with subtitles? And if it’s possible -- how do I do that? Thank you!

Hey, We setup a custom Domain for a brand, if there is the videoask-slug behind the slash it works fine. According to https://www.videoask.com/help/branding/360046795732-how-to-set-up-a-custom-domain-in-videoask#h_01FXSREA77HZK43SYV4GHVJPDZ:~:text=https%3A//whatever.mydomain.com)%20will%20automatically%20redirect%20to%20your%20brand%27s%20redirect%20URL. It should redirect to the brands “redirect url” but it doesnt, instead it links to videoask.com The Issue is in different brands. Anyone an idea ?

I’ve sent out a ton of videoask links for job applicants and I’m getting a ton of people saying the app freezes or the video freezes. Anybody else have this issue? If so, is there a fix?