Send Email Reply Based On Answers In Quiz

Hi @nickthompson I would suggest taking a peek at this post to see how another user did this! 😁

• [WORKSPACE INVADERS 👾] Meet the typeform that's saving scientists 6 months of work Workspace Invaders

Thanks Liz. Though, I’m having trouble following the tech/babble with setting up the zapier/web hooks etc. I’m going to need to contact support and see if they have anyone who can help us manually set this up.

Hi @nickthompson wanted to let you know we just released a feature that allows you to send different emails within Typeform itself: 
 

• 📣 New Feature Alert! Goodbye notifications, hello Follow-ups Product update

@Liz does the followup feature allow you to send different emails based on quiz scores or outcomes (rather than individual answers)? I don’t want to have to pay first to find out, and I couldn’t find a definitive answer in the descriptions.

I’d prefer to use scores for my quiz but might be able to do outcomes in a pinch.

@john.desborough 

I’ve seen you answer versions of this question very helpfully for others in a few places and would love you to respond to my case in case @Liz‘s is  negative!

I want to use a scored quiz and then send different emails (I use Mailerlite) based on their final score.

I’ve already got Zaps set up for this with a regular type form that work well. (The zap is triggered by the typeform to send the contact to Mailerlite and in the process or update them into a specific group based on their response, and then Mailerlite has an automation to send the specific email when a contact is added to the group).

From what I understand, if I export the typeform resonses to a google sheet, I should get a column that contains each person’s final score. In which case I could proceed in much the same way, except it would be a matter of having the zap retrieve the the score from the google sheet, rather than directly from typeform data--is that more or less accurate?

@bunnykat - as long as you are calculating the final score in a variable you should be able to do that in MailerLite. 

you could also consider setting up a variable to act as a ‘tag’ that you could replace with a more representative word to segregate your respondents - and have the tag passed along as part of the data submission of the typeform 

ie:

• if score is greater than 15 replace v_segment with ‘quiz-high’
• if score is greater than or equal 8 and less than or equal to 15 replace v_segment with ‘quiz-medium’
• if score is less than 8 replace v_segment with ‘quiz-low’ 

and then use the tag called v_segment to populate MailerLite and run your automations based on the tag instead of looking at a score field. 

in the Typeform follow ups, you have the ability to send a ‘notification email’ from Typeform (not your email address) using conditional logic and can do the same sort of thing. ie score-based to send high/medium/low email message. That won’t get the detail into your CRM but you can do it in conjunction with your CRM/ESP automations

• send out a notification from follow-up that says ‘hey - here’s how you did: you ranked Medium. expect to see an email from us in your inbox with some specific recommendations for you based on this result’ … 
• follow up from the crm as above. 

just a thought

des

Thanks @john.desborough! when you say

“as long as you are calculating the final score in a variable you should be able to do that in MailerLite. “

I’m not sure what you mean by ‘calculating the final score in a variable’ or ‘do that’. Do you mean the final score is a number (that meaning of ‘variable’)? If so, that was the plan! By ‘doing that’, do you mean that the process I’ve described should work? Or does ‘that’ mean a specific part of the process?

Sorry for all the questions, I just want to make sure I understand!

Re: your second option of replacing a variable with a word (if that’s what you mean), I think I could do that via the zap if I have it use the score conditionally to send the contact to a mailerlite group (which I’ll have pre-named with a word not a number). Does that make sense?