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Google Analytics duplicated sessions


  • Socializer
  • 4 replies

Hello everybody,

I have a embedded Typeform connected with my Google Analytics propriety, and every time I visit one page, I detect 2 sessions and users on Google Analytics.

 

  1. I tried both to enable the shareGoogleAnalyticsInstance as suggested here

     

  2. and I correctely implemented utm tracking both in Analytics and Typeform.

Does somebody have any suggestions or had the same problem?

Thank you!

Best answer by Liz

Could you send the URL where you have the form embedded, @TAG , so we can take a look? Thanks in advance!

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10 replies

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14840 replies
  • March 17, 2022

Hi @TAG Happy Thursday! This behavior is expected when embedding the form onto your site. You can read more about this and a solution for fixing this here


  • Author
  • Socializer
  • 4 replies
  • March 18, 2022

Hi @Liz ! Thank you for your answer! I already checked the solution on the FAQs, but it is still collecting duplicated data:

Is there something wrong?


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14840 replies
  • Answer
  • March 18, 2022

Could you send the URL where you have the form embedded, @TAG , so we can take a look? Thanks in advance!


  • Author
  • Socializer
  • 4 replies
  • March 21, 2022

Sure! It’s here: TAG Test

Thanks for your help (:


  • Navigating the Land
  • 1 reply
  • March 22, 2022

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  • Author
  • Socializer
  • 4 replies
  • March 22, 2022

Sure! It’s here: TAG Test

Thanks for your help @Liz (:


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14840 replies
  • March 22, 2022

Thanks, @TAG !

@mathio do you happen to know why this wouldn’t be working, even though it’s set up correctly? 


mathio-tf
Typeform
Forum|alt.badge.img+5
  • Typeform
  • 888 replies
  • March 22, 2022

Hi @Liz and @TAG , my knowledge on this matter is limited, but please have a look at this thread, there was a similar issue:

If it does not help, I would ask @supertinou for help.


  • Author
  • Socializer
  • 4 replies
  • April 14, 2022

Thanks both for your answer @Liz and @mathio. I read the thread and I just want to make sure this could be the problem: in my Typeform we have the attribute “data-share-google-analytics-instance”, do we have to change it with “data-tf-share-ga-instance”? 
As far as I understood the first works on the embedded lib v0 and the second on the v1, and on out Typeform is version v1 because it has /next/ on the src URL, right?


mathio-tf
Typeform
Forum|alt.badge.img+5
  • Typeform
  • 888 replies
  • April 14, 2022

@TAG that is all correct. Attribute data-tf-share-ga-instance is for embed lib v1 (or “next”). We do not recommend using v0 anymore and while it is not planned for a specific date, support for v0 will be likely dropped in future.


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