How do I embed a Typeform into Canva without error? | Community
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How do I embed a Typeform into Canva without error?

J

Hi

I’m trying to connect Typeform to Canva to embed a form into a template there. I’ve followed the Typeform support instructions (https://www.typeform.com/help/a/add-a-typeform-to-your-canva-presentation-360043530711/) and have tried a number of times with the same error each time when I get to Step 6 in the instructions.

Instead of it displaying the list of type forms in the Canva bar on the left, I get an error:

“The app returned an invalid response. Please try again later. If the problem remains, please contact the developer of the app.” which is Typeform.

Any idea how I can fix this?

thanks in advance.

John

Best answer by Liz

@jbireland The devs let us know that Canva has fixed the issue. Let us know if you’re still experiencing any issues with it!

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    12 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14904 replies
    • October 24, 2022

    Hi @jbireland Happy Monday! I’ve asked the tech team if they are aware of any known issues with the integration, as I’m not sure what’s causing that error message. 

    Life is a series of awkward moments separated by snacks.
    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14904 replies
    • October 24, 2022

    Hi again, @jbireland  - I can confirm there is a known issue for this and a bug opened. I’ve started following the bug, so I’ll post updates here when I have them. 

    Life is a series of awkward moments separated by snacks.
    john.desborough
    J
    2 people like this
    • john.desborough
      john.desborough
    • J
      jbireland
    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14904 replies
    • Answer
    • October 25, 2022

    @jbireland The devs let us know that Canva has fixed the issue. Let us know if you’re still experiencing any issues with it!

    Life is a series of awkward moments separated by snacks.
    john.desborough
    1 person likes this
    • john.desborough
      john.desborough
    I
    • IE Design
    • Navigating the Land
    • 1 reply
    • January 26, 2023

    I just created a form and now trying to embed it into my Canva project I keep getting an error that states: “This element can’t be added. Please check that it still has costs in Typeform”

    It is still in Typeform and the form shows up in my Canva app. Is there something I should do to make it available?

    D
    • Deliaaa
    • Explorer
    • 3 replies
    • February 12, 2023

    I am having the Same Problem . Any reconmendations how to solve the Problem ?

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14904 replies
    • February 13, 2023

    Hi @IE Design and @Deliaaa Thanks for stopping by! We don’t have any known issues with the integration currently, so it might be best to contact our technical support team here with your form URL and a screenshot of the error so they can take a closer look into this for you. 

    Life is a series of awkward moments separated by snacks.
    D
    • designsbyshea
    • Navigating the Land
    • 1 reply
    • March 16, 2023

    Hello, I’m having the same issue.  I’ve published a TypeForm and integrated it with my Canva account.  The TypeForm shows up when I first connect, but when I try to add it to my project it displays the message ‘This element can’t be added.  Please check that it still exists in TypeForm.’ (It does). 

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14904 replies
    • March 16, 2023

    Hi @designsbyshea Thanks for stopping by! If you haven’t already contacted our support team using the link above, they’ll be the best resource to help with this question. 

    Life is a series of awkward moments separated by snacks.
    J
    • Jackos15
    • Navigating the Land
    • 2 replies
    • April 14, 2023

    I integrated my Canva and TypeForm accounts. I can see the forms that I created in TypeForm in Canva.

    Issue - When I click to add them to a website, I get the error message “This element can’t be added, please check to make sure it still exists in TypeForm”. I can see and edit the form in TypeForm. 

     

    Can you please advise me of some potential solutions for adding the form to my Canva website? 

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14904 replies
    • April 14, 2023

    Hi @Jackos15 I’ve added your post here where we have more information on this. 

    Life is a series of awkward moments separated by snacks.
    J
    • Jackos15
    • Navigating the Land
    • 2 replies
    • April 14, 2023

    @Liz Thanks. Is the solution to contact tech support? 

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14904 replies
    • April 14, 2023

    Hi @Jackos15 Definitely give our tech support team a shout since each scenario has been different with this error. 

    Life is a series of awkward moments separated by snacks.

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