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Connecting Typeform->VideoAsk->Original Typeform

Davin
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  • Davin
  • Socializer
  • 11 replies

Per this article (link), two Typeforms can be connected by a VideoAsk. In our particular use case, we want to connect multiple VideoAsks (with no more than 1-2 videos each) to a Typeform. Rather than having Typeform A → VideoAsk 1 →Typeform B → VideoAsk 2 → Typeform C, et cetera, is it possible to have respondents go back to where they left off in Typeform A, as in:  Typeform A, Question #4 → VideoAsk 1 (Q5) →Typeform A (Q6) → VideoAsk 2 (Q7) → Typeform A (Q8)?

This will help us keep all responses in to one Typeform, rather than distributed across multiple Typeforms. 

Best answer by andrew_videoask

Hi @Davin 👋

On the Typeform side of things, I believe this is possible. Hopefully @Liz can confirm. My understanding is that Typeform saves your progress. So if your typeform has 5 steps, and the respondent makes it to step three, is redirected to videoask, and then is redirected back to the typeform, they should pick up on step four.

However, videoask doesn’t work the same way. If the respondent returns to the same videoask URL, their progress won’t be saved. They’ll have to restart from the first step of the videoask. 

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James
john.desborough
Phoebe VA
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    Phoebe VA

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Davin
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  • Davin
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  • 11 replies
  • February 1, 2023

Bump.

Grace
Community Team
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  • Grace
  • Community Advocate
  • 2606 replies
  • February 2, 2023

Hey @Davin sorry, I think we must have missed this one!

So you would be looking to jump someone back into a particular step of the original typeform? 

I’m going to tag @Liz and @andrew_videoask here, I’m not sure if it’s possible to do this - what do you both think?

If cauliflower can become pizza, you my friend can do anything
andrew_videoask
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    andrew_videoask
andrew_videoask
Typeform
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Hi @Davin 👋

On the Typeform side of things, I believe this is possible. Hopefully @Liz can confirm. My understanding is that Typeform saves your progress. So if your typeform has 5 steps, and the respondent makes it to step three, is redirected to videoask, and then is redirected back to the typeform, they should pick up on step four.

However, videoask doesn’t work the same way. If the respondent returns to the same videoask URL, their progress won’t be saved. They’ll have to restart from the first step of the videoask. 

If you can dream it, you can do it!
Grace
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    Grace
Liz
Community Team
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  • Liz
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  • 14905 replies
  • February 2, 2023

Hi @Davin While it does save progress, I would still have the respondent submit their information before leaving the form, just in case they don’t come back, as we don’t collect partial responses until the form is submitted. You can read more about this here. 

Life is a series of awkward moments separated by snacks.
Grace
andrew_videoask
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