We are considering embedding a survey in emails sent from our marketing automation platform, but are curious if there are email clients that don’t support the Typeform embed. I saw a question here about having to tweak the layout for Outlook, but are there any email clients/inbox providers that won’t support the embed at all and will throw an error? Or is there any kind of fallback that’s presented if an email client does not support the embed? Thanks in advance!
Answered
Do all email clients support surveys embedded in emails?
Best answer by mathio-tf
Hello, most modern email clients support typeforms embedded in an email. Some (eg. Outlook desktop app) might have some minor UI issues but the survey will be still accessible.
However some users might not be able to read HTML emails for various reasons (which is a requirement for embedded typeforms). Depending on the tool you are using to create the email message you may be able to specify alternative body for plain-text emails - I’d suggest to include link to the form they can open in their browser.
Please note that embedding in email means only the first question will be displayed in the email message. To preserve the Typeform experience the typeform will open in browser when your respondents answer the first question from the email message.
+5Thanks
+5Hello, most modern email clients support typeforms embedded in an email. Some (eg. Outlook desktop app) might have some minor UI issues but the survey will be still accessible.
However some users might not be able to read HTML emails for various reasons (which is a requirement for embedded typeforms). Depending on the tool you are using to create the email message you may be able to specify alternative body for plain-text emails - I’d suggest to include link to the form they can open in their browser.
Please note that embedding in email means only the first question will be displayed in the email message. To preserve the Typeform experience the typeform will open in browser when your respondents answer the first question from the email message.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.