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User identifying hidden field error


Hello All,

 

I am currently working in a company with app, and I’ve been using typeform deeplink to collect user_id in our DB to typeform hidden fields.

 

It’s been working a for a while, but recently, I’ve been getting {user_id_secure} for some responses. Some work just fine as the first two rows. 

 

I’m not quite sure why this suddenly started to happen. Does anyone have similar experience with this, or have a solution for it?

 

Thanks!

 

6 replies

Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • April 24, 2023

Hi @churry How are you passing the user ID into the form? 


  • Author
  • Explorer
  • 2 replies
  • April 24, 2023

Hello Liz, 

 

I am sending the link via push notification. Users can click on the push notification and be directed to typeform page, during which the user_id from the db should be transferred to typeform and then be recorded in the user_id column. This is how it used work fine, but started failing recently as the image above. 


Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • April 25, 2023

Ohhh interesting. I actually haven’t seen a typeform in a push notification before. @mathio have you seen this? 


mathio-tf
Typeform
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  • Typeform
  • 888 replies
  • April 26, 2023

@Liz neither have I. I think this is a clever approach and could lead to high submission rate.

@churry are you displaying the typeform in your app or are you opening it directly in device browser? Are you sure the value is populated correctly in the URL when your typeform is opened?


  • Author
  • Explorer
  • 2 replies
  • April 28, 2023

Hello @mathio

 

More the latter. On the app, only push notification is visible to users, and only when they click on it, they are directed to typeform web browser to start fill in the survey. 

 

I do make one adjustment to the deeplink, which in the original typeform link, the hidden variable appears as 

When I insert the link in our deeplink, I change this to 

  • ={user_id_secure}

 

Not exaclty sure why I have to do this, but was told to do it. And this has been working fine for a time until my orginal inquiry started happening few weeks ago..


mathio-tf
Typeform
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  • Typeform
  • 888 replies
  • April 28, 2023

Hi @churry 

I dont think this is a change on our end. If you see the value as {user_id_secure} that means this is what you pass as a value in the URL.

It looks like your app is not putting user ID value into your typeform URL.

You mention deep linking - are you displaying the typeform in your app inside a webview or are you opening it directly in device browser?


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