Typeform to Salesforce Integration - Projects aren't created | Community
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Typeform to Salesforce Integration - Projects aren't created


I am trying to set up the integration to create/update a project whenever the form is submitted. I’ve set up the API per the Typeform directions but when I submit the form, nothing happens and no errors are created.  

We do have a lookup field in the Project object but it is not being populated by the integration.  Could this still be the problem?

Thanks!

6 replies

Liz
Community Team
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  • Tech Community Advocate
  • 14971 replies
  • May 16, 2023

Hi @igriboff Did you recently add the Salesforce app? I had the same problem, and once I removed it, re-added it, and then made sure it was up-to-date, it worked after that. Let me know if that doesn’t solve the issue!


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@Liz  we started experiencing the same issue this week. Could you please clarify what you mean by “once I removed [the Salesforce app], re-added it, and then made sure it was up-to-date, it worked after that”? Do you mean uninstall the Typeform package in Salesforce or something else?


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We installed version 1.21 of the Typeform Package earlier this month in our Salesforce instance, which was working fine for about a week or so. However, a couple days ago, I noticed the new Cases were no longer being created whenever a response to a mapped Form is submitted in Typeform. 

We’ve made no changes on our end but, now, nothing happens and no errors are created. I saw on a separate community question that someone at Typeform suggested removed the “Salesforce App” and re-adding it, and making sure it was up-to-date.

Does anyone have any clarification/guidance on if they’re referring the the Typeform Package, and how that will affect our Salesforce instance? We’ll we need to completing rebuild our Typeform+Salesforce integration?


Liz
Community Team
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  • Tech Community Advocate
  • 14971 replies
  • May 19, 2023

Hi @brian at subtext Yes, removing the app completely in Salesforce and then re-integrating can usually solve the issue. 

Though, it may also be good to have our tech team take a closer look at this since they can log into your Typeform account. You can contact them directly from your account email here


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Thanks @Liz ! Just submitted an inquiry with your tech team


Liz
Community Team
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  • Tech Community Advocate
  • 14971 replies
  • May 22, 2023

Let us know how it goes, @brian at subtext !


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