Cancellation success? | Community
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Cancellation success?

  • November 21, 2023
  • 1 reply
  • 11 views

I have been trying to cancel my subscription for two years and I just got charged a hefty fee again. Can people recommend ways to successfully engage Typeform Customer Service in order to get a refund for a charge? 

Grace
Community Team
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  • Community Advocate
  • November 21, 2023

Hi @hkbronwyn thanks for stopping by the community. Sorry to hear you’re having trouble cancelling your account.

You will need to submit a ticket via this link to the billing support team. It’s best if you are logged into your Typeform account when creating the ticket so the support team have the correct email address for you and get to your account faster.

If you have any follow up questions, let us know!


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