NEED HELP! Money deducted without any notice. How can I get refund asap? | Community
Skip to main content
Answered

NEED HELP! Money deducted without any notice. How can I get refund asap?

R

I had a free student’s plan (through GitHub) which I used once for a classroom project and never used Typeform again. I recently graduated. I got a mail out of the blue saying 539€ were paid for an annual subscription renewal.

That’s a disastrous unplanned expense for me as an immigrant unemployed fresh graduate in Europe. Kindly cancel my subscription and please issue me a refund of the 539€.

What might help (for others, in future) is a reminder email a week *before* the renewal date with a choice to continue or discontinue the subscription. 

I have already raised a ticket and recieved an auto-generated response, but it is very stressful for me untill and unless I get the refund or at least an assuring response from a contact person (not auto-generated).

Best answer by rajaBiswas

Thank you Typeform billing team and/or support team. You were quick and resolved my problem aptly. This is a huge relief for me :) Thank you!

View original

6 replies

R
  • rajaBiswas
  • Author
  • Explorer
  • 1 reply
  • Answer
  • April 29, 2024

Thank you Typeform billing team and/or support team. You were quick and resolved my problem aptly. This is a huge relief for me :) Thank you!

Liz
Community Team
Forum|alt.badge.img+5
  • Liz
  • Tech Community Advocate
  • 14884 replies
  • April 29, 2024

Glad to hear they got back to you, @rajaBiswas ! Let us know if you need help with anything else. 

Life is a series of awkward moments separated by snacks.
G
  • Gary111111
  • Navigating the Land
  • 3 replies
  • June 27, 2024

Exact same thing happened to me. Github student developer plan offered up free subscription, so i used Typeform for a few forms to as a hobby and got charged $500 which is a crazy amount for me as a graduate, literally my rent this month. I dont understand why there isn't an alert or reminder before they take the money. And why not take a monthly amount instead of a a yearly subscription with the maximum amount of responses??? Typeform is an awesome service and product, this small change can make a huge difference guys. I love the product just can't afford it.

 

I have submitted a support ticket to try get a refund, they responded very quickly and kindly, which is great.

Just waiting to see if they will refund me. Please Typeform billing team help me here and God help me

G
  • Gary111111
  • Navigating the Land
  • 3 replies
  • June 27, 2024
Gary111111 wrote:

Exact same thing happened to me. Github student developer plan offered up free subscription, so i used Typeform for a few forms to as a hobby and got charged $500 which is a crazy amount for me as a graduate, literally my rent this month. I dont understand why there isn't an alert or reminder before they take the money. And why not take a monthly amount instead of a a yearly subscription with the maximum amount of responses??? Typeform is an awesome service and product, this small change can make a huge difference guys. I love the product just can't afford it.

 

I have submitted a support ticket to try get a refund, they responded very quickly and kindly, which is great.

Just waiting to see if they will refund me. Please Typeform billing team help me here and God help me

I heard back from the billing team and they will refund the amount in 5-10 working days. Thank you Typeform support so much for a speedy process.

 

One question? Do my card details need to be left in the payments section to receive my refund?

G
  • Gary111111
  • Navigating the Land
  • 3 replies
  • June 27, 2024
Liz wrote:

Glad to hear they got back to you, @rajaBiswas ! Let us know if you need help with anything else. 

One question? Do my card details need to be left in the payments section to receive my refund?

 

 

Liz
Community Team
Forum|alt.badge.img+5
  • Liz
  • Tech Community Advocate
  • 14884 replies
  • June 28, 2024

Hi @Gary111111 Glad to hear they got back to you! I believe you can delete the card information, but let me double check with our billing team. 

Life is a series of awkward moments separated by snacks.

Reply


Still need help?

Don't be shy and ask the community.

Ask your question here!
Community T&Cs