Requesting urgent help in refunding yearly plan and switching to monthly | Community
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Requesting urgent help in refunding yearly plan and switching to monthly

  • June 15, 2024
  • 1 reply
  • 28 views
A

I paid for a yearly plan by mistake and want to switch to a monthly plan. Request support as soon as possible because I cannot afford a yearly plan. Submitted a support ticket 40 minutes ago but did not get a reply.

Best answer by Liz

Hi @alliancefrancais Thanks for stopping by the community. Our billing team will be the best help with this. As long as you’ve submitted a ticket with them, they’ll be able to help you via email. 

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Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14840 replies
  • Answer
  • June 17, 2024

Hi @alliancefrancais Thanks for stopping by the community. Our billing team will be the best help with this. As long as you’ve submitted a ticket with them, they’ll be able to help you via email. 

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