Request for Refund: Unauthorized Annual Plan Renewal | Community
Skip to main content

Request for Refund: Unauthorized Annual Plan Renewal

  • January 23, 2025
  • 1 reply
  • 20 views

Hello,

I recently discovered that $572 was automatically deducted from my credit card for the annual basic plan renewal. I did not intend to subscribe to the annual plan, and I did not receive any warning email or notification prior to the charge.

This amount is significantly more than my monthly salary, and I cannot afford it. I kindly request you to cancel the plan and process a full refund as soon as possible.

Thank you for your understanding and prompt assistance.

Best regards,
Akshay Dwivedi

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • January 23, 2025

Hi ​@aksnaresh Thanks for stopping the community. Our subscriptions automatically renew unless you cancel the plan. In this case, it would be best to contact our support team here, as they have access to your account and billing. 


Reply