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Not Able to Save Card

U

I’m trying to upgrade to a premium plan, and when I enter my card, and click the save button nothing happens. It don’t save the card, and the option to process the payment isn’t clickable. Is anyone able to help me out and figure out what’s going on?

Best answer by Liz

Hi @Untouchable Innovations Thanks for stopping by! I would contact our billing team directly, as there most likely is an issue with the payment, but they can confirm that. You’ll want to contact them from your account email here. 

Let us know if we can help with anything in the meantime!

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5 replies

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15028 replies
  • Answer
  • October 14, 2021

Hi @Untouchable Innovations Thanks for stopping by! I would contact our billing team directly, as there most likely is an issue with the payment, but they can confirm that. You’ll want to contact them from your account email here. 

Let us know if we can help with anything in the meantime!

Life is a series of awkward moments separated by snacks.
U

How would I go about contacting them?

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15028 replies
  • October 15, 2021

Hi @Untouchable Innovations You can contact them from your account email here. :grin:

Life is a series of awkward moments separated by snacks.
U

Thank you. I submitted my request. Hopefully I hear back from them soon, and get a chance to upgrade my plan.

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15028 replies
  • October 15, 2021

Thank you! If you don’t receive a response by Monday, please let me know so I can follow up with them, @Untouchable Innovations .

Life is a series of awkward moments separated by snacks.

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