Hi
i am following this article to downgrade my paid account to a free account
https://www.typeform.com/help/a/changing-or-canceling-your-account-plan-360060804271/
i am unable to do that since the change plan button in my account settings page under plan and billing is disabled
Best answer by Gabi Amaral
Hello 
I'm sorry this is not working for you! I recommend you contact our lovely Support team directly. Get in touch with them over here. Our billing team will help you as soon as possible! Make sure to include as many details as you can (screenshots, for example, are always very helpful!).
Wishing you a great week! 
+5Hello
I'm sorry this is not working for you! I recommend you contact our lovely Support team directly. Get in touch with them over here. Our billing team will help you as soon as possible! Make sure to include as many details as you can (screenshots, for example, are always very helpful!).
Wishing you a great week!
+5Hi
I’ve tried this link just now and it doesn’t work. I just takes me to another help page and when I log in, it takes me to my own workspace page.
+5Hi
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.