+2I’m having a major problem now with the CTA buttons not appearing until long after the video is over.
I have a 1 min video and the multiple choice responses are set to appear at 45 seconds, but they dont show up until the entire video is over.
This is effecting our entire account and every video.
Best answer by Grace.H
Hey,
Thanks so much for opening up a support ticket. I just wanted to confirm that I replied to your support ticket earlier today, so I’m hoping you received my updates there! Our engineering team have released a fix for this issue - could you please let us know if the answer options are displaying when expected again?
+6
raise a support ticket.. on the official support page..
+2The issue is with the “Delay interaction” feature. Usually you can specify a time for the buttons to appear, but right now there is a bug causing them to only appear after the entire video is over. I’ve tested this across multiple VideoAsks in my account as well as on a brand new account. Anyway, opened a support ticket as well
+3Hey,
Thanks so much for opening up a support ticket. I just wanted to confirm that I replied to your support ticket earlier today, so I’m hoping you received my updates there! Our engineering team have released a fix for this issue - could you please let us know if the answer options are displaying when expected again?
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