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Typeform urls not working after changing plans


I need help with the link! is not working!!! I changed to new plans and it ended up being a mess. 

 

my typeform is published and when my users access it it wont allow the users to access the typeform, rather show them a message from typeform… 

 

HELP my users are complaining!! 

3 replies

Mariana
Ex–Typefomer
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  • Ex–Typefomer
  • 679 replies
  • June 16, 2021

Hi @Carolina b•sense. Welcome to the Typeform Community.

 

So we can check the link, do you mind sharing it here? Once we have more details, we'll be able to troubleshoot accordingly and provide further help. 

 

Looking forward to hearing from you!  


Hola, 

 

Me pasa en todas las URL que tengo conectadas a mi app a traves de un Webview: te envio las URL: 

 

https://carolina712729.typeform.com/to/rjC6u9OZ#email=xxxxx&nickname=xxxxx&company=xxxxx

 

https://carolina712729.typeform.com/to/VIew8Esm#email=xxxxx&nickname=xxxxx&company=xxxxx

 

https://carolina712729.typeform.com/to/uoOmkXPg#email=xxxxx&nickname=xxxxx&company=xxxxx

 

https://carolina712729.typeform.com/to/tXBLXxxJ#email=xxxxx&nickname=xxxxx&company=xxxxx

 

https://carolina712729.typeform.com/to/MdFKzKCs#email=xxxxx&nickname=xxxxx&company=xxxxx

 

estas son las URL conectadas con mi app. 

La URL por si sola funciona, si tu la copias y pegas en un ordenador, pero! no funciona si entras a traves de mi app... (funcionaba justo hasta antes de cambiarme a los nuevos planes que sugirieron esta semana) 

 

Si necesitas mas informacion te puedo enviar un video de como se ve mi app cuando accedo a ella. 

 

Saludos


Liz
Community Team
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  • Tech Community Advocate
  • 14971 replies
  • June 22, 2021

Hi @Carolina b•sense Apologies for the delay in response. Our community language is English, so I hope you don’t mind my reply in English. 

If you’re adding the forms through an app, we’ll need a link to the app or the URL to the specific page in your app to give this a look. Would you mind sharing that link? Thanks! :grinning: