I can't publish on FREE PLAN but I have less than 10 questions | Community
Skip to main content
Answered

I can't publish on FREE PLAN but I have less than 10 questions


Hi, 

I’m currently unable to publish a short 6-question survey without upgrading. I’m getting an error message warning me that they survey can’t be published because it’s using premium features, without specifying which feature(s) is/are activated. I’ve checked: hidden fields, jump logic, <10 questions, etc., etc. 

The only reason I can think of is the ending, as I’ve deleted it but it still appears on the logic jumps screen. Please advise.

 

Thanks! 

Best answer by john.desborough

@jam ez - hey.. welcome to the community.. 

 

i see on the screen that you have 8 questions and 2 endings - there might even be a ‘default ending’ way down there as well - from the size of the scroller in the endings section it looks like there is at least one more.. those all count. you can delete any ending you don’t want. If you have a welcome screen that counts in the total too.. 

that’s what i would check

 

des

View original

11 replies

Gabi Amaral
Ex–Typefomer
Forum|alt.badge.img+5
  • Ex–Typefomer
  • 1777 replies
  • July 27, 2021

Hello @SUforms! Happy you're in our community! :heart_eyes:

I took a look at your case and I believe our Support team is best placed to help you. I created a ticket on your behalf and they will contact you shortly. 

Make sure to keep us posted here. I hope you can solve this as soon as possible! :muscle_tone2:


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15013 replies
  • August 3, 2021

Hi @SUforms Hope you’re doing well! Were you able to get ahold of the support team? 


  • Author
  • Explorer
  • 1 reply
  • August 3, 2021

Hi. Yes, it was taken care of. Thanks.


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15013 replies
  • August 4, 2021

Glad to hear! Thanks for letting us know! Happy to help answer any other questions as well. :grinning:


  • Navigating the Land
  • 1 reply
  • January 19, 2022

Hi @SUforms , how was it fixed, please? I am getting the same issue though I only have seven questions


Hi @Gabi Amaral, I’m also having the same issue. I have 10 questions but Typeform won’t allow me to publish my quiz due to having “too many questions” on the free plan. Can you please help me with this? Thank you.  


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15013 replies
  • January 26, 2022

Hi @havenhomewellness Can you please send a screenshot of your form, including all of the questions on the left-hand side of the builder? 


  • Navigating the Land
  • 2 replies
  • February 11, 2022

Same issue here. Have currently only 8 questions and an ending. Won’t let me publish with out upgrade.

 


john.desborough
Forum|alt.badge.img+6
  • Certified Partner & Champion
  • 5306 replies
  • Answer
  • February 11, 2022

@jam ez - hey.. welcome to the community.. 

 

i see on the screen that you have 8 questions and 2 endings - there might even be a ‘default ending’ way down there as well - from the size of the scroller in the endings section it looks like there is at least one more.. those all count. you can delete any ending you don’t want. If you have a welcome screen that counts in the total too.. 

that’s what i would check

 

des


  • Navigating the Land
  • 2 replies
  • February 11, 2022

great that seems to be it. Thank you.


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15013 replies
  • February 14, 2022

Glad to hear that solved the issue, @jam ez !! Let us know if we can help with anything else. :grinning: