Hi Community, im trying to setup auto-follow up emails to users that started to complete a form.
Example:
User Completed:
Q & A 1)Name
Q & A 2)Email
Q & A 3) Mobile Nr
Did not Complete:
Q & A 4 - 10) Mobile Device type?
Within X minutes or hours after completing Q & A 3) BUT not completing Q & A 4) I would like to send a follow up email when the user drops off.
The email will embed the link to the Q & A 4) to revert and complete.
Thank You
Best answer by john.desborough
You might want to consider breaking up the form into two forms - the first where you ask for their name and email for example and then pass them to the second form where the actual survey is located. use hidden fields to pass the email and other data from form one
this would allow you to capture the email early and have it submitted, then you could correlate the survey completion responses with the email being in both form data sets (or in one only), allowing you to retarget people.
Here is a little example of how I have structured this. there are multiple threads in the Community on how to use hidden fields, just search for them at the top of the screen.
hope this helps
des
+5Hi 
Hi there! I was trying to figure out how we can retarget the people who didn’t complete the form and wanted to follow up by email for those who gave their email at the beginning of the form but did’nt complete it.
What would be our options to follow up if the email is only collected if the form is submitted ?
+6You might want to consider breaking up the form into two forms - the first where you ask for their name and email for example and then pass them to the second form where the actual survey is located. use hidden fields to pass the email and other data from form one
this would allow you to capture the email early and have it submitted, then you could correlate the survey completion responses with the email being in both form data sets (or in one only), allowing you to retarget people.
Here is a little example of how I have structured this. there are multiple threads in the Community on how to use hidden fields, just search for them at the top of the screen.
hope this helps
des
Hey John!
Thanks a lot for the quick response.
This is exactly the idea i was thinking about so I’m happy to learn how you structured that. I’ll have a look,
Have a great day
Just checking, is it possible for Typeform to automatically notify users who have not completed a form, if the survey is not collecting their email or other personal information?
+5As far as I understand, if you don’t have their email address, Typeform cannot reach out to respondents at all - whether they have completed the form or not.
Why can’t you collect their emails
+5Depending on which one you’re using, you may or may not be able to create a workflow that would know which people have filled it out and which haven’t (though you would need to collect their emails to do this).
We’re using an embedded form on our website. If the suggestion is to break apart your forms, then how would this work for embedded forms? Looks like the only option to link the forms is to use a url redirect which would redirect the user to an entirely different page - which defeats the purpose of the embed and takes them away from our main site
How can you split your forms without having this disrupting redirect?
+5Hi
+5
+5Hello
you can chain your typeforms (keep them inside the embed iframe) by setting up a redirect and setting data-tf-redirect-target attribute to _self - see embed SDK docs.
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