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Every image is missing in typeform


kalle
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Hi!

All of the images in all of my most recent typeforms are missing, I worked on one of them last monday and have never encountered this issue before (user since 2019).
 

Images are not loading, but their names are. Are they not found within the service?


 

Also, when I look in the “My Gallery” none of the images I’ve used load.



All of my typeforms are dependent on the images, both as buttons and to visually present options making the typeforms void until they are fixed.

Replacing the images by hand is not an option, because of the sheer amount of time that it has required and would require to do again. The error affects both symbols from the noun project and the ones I’ve uploaded myself.

Here is the form that I’m concerned with: LINK
Here is a backup of the form, I duplicated it well before any of this happened: LINK
Here is an old form that seems to be working fine, but is outdated: LINK


Has anyone else had this issue before? Is it a technical glitch that I can’t fix?
I’m stuck, help! 

/Kalle

 

Best answer by john.desborough

Typeform was doing a database upgrade this morning CET - the errors may have been spillover from that work

you can check the status of Typeform’s platform here: https://status.typeform.com/

 

des

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12 replies

john.desborough
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  • Certified Partner & Champion
  • 5268 replies
  • April 4, 2022

@kalle - not happening for me today.. i just checked on about 20 forms and both in create and published versions mine seem to be working fine.. and I just created another test form to see and it too is working fine. 

Have you raised a ticket with Typeform Support??

 

des


kalle
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  • Author
  • Socializer
  • 7 replies
  • April 4, 2022

Issue is now resolved! 
Thanks!

​​​​​


kalle
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  • Author
  • Socializer
  • 7 replies
  • April 4, 2022
john.desborough wrote:

@kalle - not happening for me today.. i just checked on about 20 forms and both in create and published versions mine seem to be working fine.. and I just created another test form to see and it too is working fine. 

Have you raised a ticket with Typeform Support??

 

des


Yes I did, and the problem was just resolved by someone behind-the-scenes.

Thx des!

/Kalle


john.desborough
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  • Certified Partner & Champion
  • 5268 replies
  • April 4, 2022

@kalle - good to hear.. not the sort of thing i would like to wake up to on a Monday morning.. lol.. 

 

des


  • Explorer
  • 1 reply
  • April 4, 2022

You maybe have to reload. It happened to me once.


Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • 1777 replies
  • April 13, 2022

Can you give us more details on how this issue was solved and what caused this, @kalle? Thank you! 😊


  • Explorer
  • 3 replies
  • April 25, 2022

This has also happened to me. Any idea of how to fix?


kalle
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  • Author
  • Socializer
  • 7 replies
  • April 25, 2022

@Gabi Amaral I have no idea, it just randomly started to work again. 


Hi, just had the same issue. Can someone look into this ASAP?


  • Navigating the Land
  • 4 replies
  • April 25, 2022

Me too same issue. Really frustrating.


  • Navigating the Land
  • 4 replies
  • April 25, 2022

And now when trying to contact Typeform support I get an error message too!

 


john.desborough
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  • Certified Partner & Champion
  • 5268 replies
  • Answer
  • April 25, 2022

Typeform was doing a database upgrade this morning CET - the errors may have been spillover from that work

you can check the status of Typeform’s platform here: https://status.typeform.com/

 

des