@Liz @SmallBiz Sidekick - unfortunately this is a use case that is not really resolved well EVEN OUTSIDE Typeform: there are zip codes, postal codes etc that are of different formats around the world
(it’s a wonderful business opportunity for someone to create a ‘developer’s app’ that provide the lookup and validation against a given country’s system)
What I have done in a couple of cases is to set the field to a short text field and ask folks to enter the zip/postal code - field is mandatory.
THEN on a confirmation email i present the address with the zip code and ask them to validate it for shipping purposes.
for one client, we created two drop down questions - one for US and one for Canada - and listed all the current zipcodes and postal codes in the respective questions. (ok it was a really ugly long list and the client did NOT want to break it down by state and use the “select your state” drop down list to route the user to the zip code selection question for that state)
only drawback to using a drop down approach is that you need to keep it updated.. if someone can’t find their code in the list, you have to deal with the exception in the logic rule
my tuppence
des