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End screen not showing (chat function)

  • November 15, 2022
  • 1 reply
  • 23 views

Hi guys!

I’ve set up a form that works in its standard format, however when transformed into a “chat” the end screen doesn’t appear. Instead of the end screen appearing, the chat just closes as soon as the person enters their email address (rather than a “thanks for submitting your info!” end screen”).

 

Any ideas why this might be?

It works fine when it’s published as a normal form.

Best answer by Liz

Hi @laurasmalls The end screen will look slightly different on chat, showing just the text but not any design. 

If the end screen you have isn’t showing whatsoever, would you mind sending the URL so we can take a peek? Thanks! 😀

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Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • Answer
  • November 15, 2022

Hi @laurasmalls The end screen will look slightly different on chat, showing just the text but not any design. 

If the end screen you have isn’t showing whatsoever, would you mind sending the URL so we can take a peek? Thanks! 😀


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